Checkpoint: Recover Your Product Key for an Edge or Sofaware Safe@

This article describes how to recover a lost product key for the above devices as well as perform a quick diagnostic of your Edge or Safe@ device.

When you first receive your device, it is “dormant” and you are presented with a device initialisation screen where you enter your product key – this defines how many nodes or users you can have going through the gateway.

There are two ways to reset your box – one way will basically blank all your settings but the other way will stick the machine into complete factory default mode including reverting to the original firmware which came with the box unitialised!

After 5 years I no longer had the product key but all was not lost! I found this little gem – an undocumented test page under “/pub/test.html” – it showed both the current “dormant” key was the dormant one, the previous key for unlimited nodes was also there – total result.

All you need to is enter https://my.firewall/pub/test.html and you get the screen below.

So now it’s happily functioning again, thanks to the undocumented page – verified with the latest firmware at the time of posting – 8.2.55x !!!

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